PLEASE ALLOW FOR MINOR SHIPPING DELAYS DUE TO THE IMPACT OF COVID-19 ON USPS!!!
Q. How long does processing and shipping take?
Processing the order takes 2-3 business days.
Shipping takes 5-7 BUSINESS days. (10-14 BUSINESS days during high volume times)
Q. How do I change or cancel my order?
Every purchase is a final sale.
Q. Can I return or exchange an item?
We do not accept returns or exchanges at this time.
If you have received any damaged items, you must contact us within 24 hours by emailing firstname.lastname@example.org.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.
Q. I gave an incorrect address, can I get a refund?
If you provide an incorrect address at checkout, a refund will not be granted.
Q. What method is used for shipping?
All packages are shipped USPS ONLY.
Q. What happens when my order is returned to sender?
Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.
Q. Do you ship internationally?
Unfortunately we do not ship internationally. Stay tuned because we will very soon!